Filter
Top Products
27
TROUBLESHOOTING GUIDE
The following guide is for reference purposes only. Contact a customer service
representative to preserve the limited warranty terms.
Symptoms Possible Causes Solution
All Interfaces
The unit has no
LEDs, beep, or
laser.
No power is being
supplied to the unit.
Check the transformer, the outlet
and power strip. Make sure the
cable is plugged into the unit.
No power is being
supplied to the unit
from host.
Some host systems cannot supply
enough current to power Voyager.
A power supply may be needed.
At power up, the
unit beeps 3 times.
The host and scanner
are not set to the
same communication
protocol.
Set the host and scanner to the
same communication protocol.
There is a non-volatile
RAM failure.
Contact a service representative.
At power up, the
unit emits a razz
tone and the blue
LED flashes.
The unit has
experienced a
VLD failure.
Contact a service representative.
At power up, the
unit emits a razz
tone and both
LEDs flash.
The unit has
experienced a
flipper/motor failure.
The unit scans,
communicates, and
beeps twice.
The same symbol
timeout is set too short.
Adjust the same symbol timeout for
a longer time.
The unit powers up,
but does not beep.
The beeper may be
disabled or no tone
has been selected.
Enable beeper and select a tone.
The unit powers up,
but does not scan
and/or beep.
The unit is trying to
scan a particular
symbology that is not
enabled.
UPC/EAN, Code 39, interleaved 2
of 5, Code 93, Code 128 and
Codabar are enabled by default.
Verify that the type of bar code
being read has been selected.