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in an IBM computer, you might be entitled to service at your location. Your
technical support representative can help you determine the best alternative.
Telephone technical support
Installation and configuration support through the HelpCenter will be
withdrawn or made available for a fee, at IBM’s discretion, 90 days after the
option has been withdrawn from marketing. Additional support offerings,
including step-by-step installation assistance, are available for a nominal fee.
To assist the technical support representative, have available as much of the
following information as possible:
1. Option name
2. Option number
3. Proof of purchase
4. Computer manufacturer, model, serial number (if IBM), and manual
5. Exact wording of the error message (if any)
6. Description of the problem
7. Hardware and software configuration information for your system
If possible, be at your computer. Your technical support representative might
want to walk you through the problem during the call.
For the support telephone number and support hours by country, refer to the
following table or to the enclosed technical support insert. Support phone
numbers are also available by clicking HelpCenter phone list on the IBM
support Web page at http://www.ibm.com/pc/support
If the number is not provided, contact your IBM reseller or IBM marketing
representative. Response time may vary depending on the number and nature
of the calls received.
Support 24 hours a day, 7 days a week
Canada (Toronto only) 416-383-3344
Canada (all other) 1-800-565-3344
U.S.A./Puerto Rico 1-800-772-2227
Appendix C. Warranty statements
The warranty statements consist of two parts: Part 1 and Part 2. Part 1 varies
by country. Part 2 is the same for both statements. Be sure to read both the
Part 1 that applies to your country and Part 2.
v United States, Puerto Rico and Canada (Z125-4753-05 11/97)(Part 1 —
General Terms on page 3-3)
3-2 ThinkPad
®
CD-ReWritable Ultrabay
™
2000 Drive User’s Guide