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v Computer manufacturer, model, serial number (if IBM), and manual
v Exact wording of the error message (if any)
v Description of the problem
v Hardware and software configuration information for your system
If possible, be at your computer. Your technical support representative might
want to walk you through the problem during the call.
For the support telephone number and support hours by country, refer to the
following table. If the number is not provided, contact your IBM reseller or
IBM marketing representative. Response time may vary depending on the
number and nature of the calls received.
Support 24 hours a day, 7 days a week
Canada (Toronto only) 416-383-3344
Canada (all other) 1-800-565-3344
U.S.A. and Puerto Rico 1-800-772-2227
All other countries Go to http://www.ibm.com/pc/support/,
and click HelpCenter Phone List.
D-2 IBM 8x4x32x8 CD-RW/DVD-ROM Combination Drive: User’s Guide