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Appendix D. Product warranty and support information
Warranty information
This section contains the warranty period for your product, information about
obtaining warranty service and support, and the IBM Statement of Limited
Warranty.
Warranty period
Contact your place of purchase for warranty service information. Some IBM
Machines are eligible for on-site warranty service depending on the country or
region where service is performed.
Machine - 40X/12X/40X Max CD-RW Drive
Warranty period: One year
Service and Support
The following information describes the technical support that is available for your
product, during the warranty period or throughout the life of the product. Refer to
your IBM Statement of Limited Warranty for a full explanation of IBM warranty
terms.
Warranty information on the World Wide Web
The IBM Machine Warranties Web site at
http://www.ibm.com/servers/support/machine_warranties/ contains a
worldwide overview of the IBM Limited Warranty for IBM Machines, a glossary of
terms used in the Statement of Limited Warranty, Frequently Asked Questions
(FAQ), and links to Product Support Web pages. The IBM Statement of Limited
Warranty is available from this Web site in 29 languages in Portable Document
Format (PDF).
Online technical support
Online technical support is available during the life of your product. Online
assistance can be obtained through the Personal Computing Support Web site.
Online technical support
IBM Personal Computing Support Web site http://www.ibm.com/pc/support/
During the warranty period, assistance for replacement or exchange of defective
components is available. In addition, if your IBM option is installed in an IBM
computer, you might be entitled to service at your location. Your technical support
representative can help you determine the best alternative.
Telephone technical support
Installation and configuration support through the IBM HelpCenter
®
will be
withdrawn or made available for a fee, at IBM’s discretion, 90 days after the option
© Copyright IBM Corp. 2002 25