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IBM Europe, Middle East, and Africa Hardware
Announcement ZG10-0214
IBM is a registered trademark of International Business Machines Corporation
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More accurate reporting: Since system information and error logs are
automatically uploaded to the IBM Support center in conjunction with the service
request, customers are not required to find and send system information, decreasing
the risk of misreported or misdiagnosed errors. Once inside IBM, problem error data
is run through a data knowledge management system and knowledge articles are
appended to the problem record.
Customized support: Using the IBM ID entered during activation, customers can
view system and support information in the "My Systems" and "Premium Search"
sections of the Electronic Support Web site at
http://www.ibm.com/support/electronic
My Systems provides valuable reports of installed hardware and software using
information collected from the systems by Electronic Service Agent. Reports
are available for any system associated with the customer's IBM ID. Premium
Search combines the function of search and the value of Electronic Service Agent
information, providing advanced search of the technical support knowledgebase.
Using Premium Search and the Electronic Service Agent information that has been
collected from your system, customers are able to see search results that apply
specifically to their systems.
For more information on how to utilize the power of IBM Electronic Services, contact
your IBM Systems Services Representative, or visit
http://www.ibm.com/support/electronic
Terms and conditions
Volume orders: Contact your IBM representative.
Warranty period
Three years.
Alternative warranty options are available on a special bid basis from your IBM
representative or Business Partner.
Warranty service
If required, IBM provides repair or exchange service depending on the types of
warranty service specified for the machine. An IBM technician will attempt to resolve
your problem over the telephone, or electronically via an IBM Web site. You must
follow the problem determination and resolution procedures that IBM specifies.
Scheduling of service will depend upon the time of your call and is subject to parts
availability. If applicable to your product, parts considered Customer Replaceable
Units (CRUs) will be provided as part of the machine's standard warranty service.
Service levels are response time objectives and are not guaranteed. The specified
level of warranty service may not be available in all worldwide locations. Additional
charges may apply outside IBM's normal service area. Contact your local IBM
representative or your reseller for country- and location-specific information. This
product is covered by the following types of service.
Customer Replaceable Unit Service and On-site for other selected parts.
Customer Replaceable Unit Service: IBM provides replacement CRUs to you for
you to install. CRU information and replacement instructions are shipped with your
machine and are available from IBM upon your request. CRUs are designated as
being either a Tier 1 or a Tier 2 CRU.
Tier 1 CRU: Installation of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1
CRU at your request, you will be charged for the installation. For machines with on-