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IBM Europe, Middle East, and Africa Hardware
Announcement ZG10-0214
IBM is a registered trademark of International Business Machines Corporation
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8231-E2B Feature number 5886
8231-E2B Feature number 8348
8231-E2B Feature number 8349
8231-E2B Feature number 8350
8231-E2B Feature number 8359
Machine Exchange Service: IBM will initiate shipment of a replacement machine to
your location. You are responsible for its installation and verification of operation.
You must pack the failed machine into the shipping container that contained the
replacement machine and return the failed machine to IBM. Transportation charges,
both ways, are paid by IBM. You may be charged for the replacement machine
if IBM does not receive the failed machine within 15 days of your receipt of the
replacement.
Non-IBM part support
Under certain conditions, IBM repairs selected non-IBM parts at no additional charge
for machines that are covered under warranty service upgrades or maintenance
services.
IBM Service provides hardware problem determination on non-IBM parts (for
example, adapter cards, PCMCIA cards, disk drives, and memory) installed within
IBM machines covered under warranty service upgrades or maintenance services
and provides the labor to replace the failing parts at no additional charge.
If IBM has a Technical Service Agreement with the manufacturer of the failing part,
or if the failing part is an accommodations part (a part with an IBM FRU label), IBM
may also source and replace the failing part at no additional charge. For all other
non-IBM parts, customers are responsible for sourcing the parts. Installation labor is
provided at no additional charge, if the machine is covered under a warranty service
upgrade or a maintenance service.
Warranty service upgrades
Usage plan machine
No
IBM hourly service rate classification
Three
When a type of service involves the exchange of a machine part, the replacement
may not be new, but will be in good working order.
Maintenance service offerings
This machine is eligible under terms and conditions of the IBM ServiceSuite
TM
, the
IBM Enterprise Service Agreement (ESA), or under the IBM Maintenance Agreement.
Consult your IBM representative for details.
Field-installable features
Yes
Model conversions
No
Machine installation
Customer setup. Customers are responsible for installation according to the
instructions IBM provides with the machine.