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Workhorse 2-socket dual and quad-core
Intel Xeon blade server
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10.
servicer which component of the affected server requires attention.
In addition, many components have their own identifying LEDs. For example, each of the
memory modules has an LED next to the socket, as do both processors. This allows the servicer
to easily identify exactly which component needs servicing. By following the “light path,” the
component can be replaced quickly, and without guesswork. (Note: In the event of a failed
DIMM, the system will restart and mark the DIMM as bad while offline, thus allowing the system
to continue running, with reduced memory capacity, until serviced.)
Extensive System Support Features
The IBM services and technical support portfolio provides world-class, consistent, high-quality
service and support. From the start, IBM programs make it easier for you to plan for, configure
and purchase BladeCenter servers, get them running and keep them running long-term. These
features include IBM Express Portfolio, IBM ServerProven
®
, the IBM xSeries and BladeCenter
Rack Configuration Tool, IBM ServerGuide, IBM Electronic Service Agent
™
, Product
Customization Services and extensive technical support offerings.
Select configurations of xSeries servers are part of the IBM Express Portfolio, designed,
developed and priced to meet the specific needs of midsized businesses. The IBM Express
Portfolio of solutions are easy to acquire, install and manage. And they leverage IBM technology
to provide tangible solutions to help you solve business problems in an on demand world.
The IBM ServerProven program provides the confidence that specific options and operating
systems have been tested on the blade servers and are officially supported to work together. It
is updated frequently to keep the latest compatibility information at your fingertips.
IBM Rack Configurator is a downloadable tool that simplifies the often complex chore of
configuring a full rack of servers (including blade servers) and confirming that you have all the
cables, power distribution units, KVM (keyboard, video and mouse) switch boxes and other
components you need, as well as the proper airflow clearances, electrical circuits and other
environmental conditions.
IBM ServerGuide (installed from CD) simplifies the process of installing and configuring xSeries
servers. ServerGuide goes beyond mere hardware configuration by assisting with the
automated installation of the Microsoft
®
Windows
®
Server 2000 and 2003 operating systems,
device drivers and other system components, with minimal user intervention. (Drivers are also
included for support of Novell NetWare, Red Hat Linux and SUSE LINUX.) This focus on
deployment helps you reduce both your total cost of ownership and the complexity that
administrators and technical personnel face.
IBM offers an innovative “call home” feature that allows xSeries servers to automatically report
hardware problems to IBM support, which can even dispatch onsite service
4
if necessary to
those customers entitled to onsite support under the terms of their warranty or an IBM
Maintenance Agreement. The IBM Electronic Service Agent is a downloadable software tool
available from the IBM support Web site at no extra charge. It resides on a server and provides
electronic support and problem management capabilities through a highly secure electronic
dialogue between your systems and IBM. Electronic Service Agent monitors networked servers
for hardware errors and it can perform hardware and software inventories and report inventory
changes to IBM. All information sent to IBM is stored in a highly secure database and used for
improved problem determination.
Additional services include hardware warranty upgrades and factory-installed Product
Customization Services (PCS), such as asset tagging, hardware integration, software imaging
and operating systems personalization.
IBM offers extensive technical support by phone and via the Web. Support options include
links to forums/newsgroups, problem submission, online shopping support, service offerings,
device drivers for all IBM product lines, software downloads and even upcoming technical
seminar worldwide schedules and registration. Also available are remote installation,
configuration and usage support for both xSeries hardware and software, as well as onsite
custom services to provide the level of expertise you require.
Advanced Systems Management Capabilities
Each BladeCenter chassis offers a high level of systems management capabilities that are well-
suited to remote locations as well as to stand-alone environments. Features include the
Management Module (MM) or Advanced Management Module (aMM), Baseboard Management
Controller (BMC), Automatic Server Restart, PowerExecutive, Wake on LAN
®
support, PXE 2.0
support, text and graphics console redirect, Real Time Diagnostics, Predictive Failure Analysis,
IBM Director and Remote Deployment Manager.
The MM/aMM, in combination with the HS21 blade server BMC, provides industry-standard
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For onsite labor, IBM will attempt to diagnose and resolve the problem remotely before sending a technician.