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proof of purchase as evidence of your entitlement to warranty service.
What IBM Will Do to Correct Problems
When you call for service, you must follow the problem determination and resolution procedures that
IBM specifies. A technician will attempt to make an initial diagnosis of your problem and help you
resolve it over the telephone.
The type of warranty service applicable to your Machine is specified in Part 3 - Warranty Information.
You are responsible for downloading and installing designated Machine Code (microcode, basic
input/output system code (called “BIOS”), utility programs, device drivers, and diagnostics delivered
with an IBM Machine) and other software updates from an IBM Internet Web site or from other
electronic media, and following the instructions that IBM provides.
If your problem can be resolved with a Customer Replaceable Unit (“CRU”) (e.g., keyboard, mouse,
speaker, memory, hard disk drive and other easily replaceable parts), IBM will ship these parts to you for
replacement by you.
If the Machine does not function as warranted during the warranty period and your problem cannot be
resolved over the telephone, through your application of Machine Code or software updates, or with a
CRU, IBM or your reseller, if approved by IBM to provide warranty service, will either, at its discretion,
1) repair it to make it function as warranted, or 2) replace it with one that is at least functionally
equivalent. If IBM is unable to do either, you may return the Machine to your place of purchase and your
money will be refunded
IBM or your reseller will also manage and install selected engineering changes that apply to the
Machine.
Exchange of a Machine or Part
When the warranty service involves the exchange of a Machine or part, the item IBM or your reseller
replaces becomes its property and the replacement becomes yours. You represent that all removed items
are genuine and unaltered. The replacement may not be new, but will be in good working order and at
least functionally equivalent to the item replaced. The replacement assumes the warranty service status
of the replaced item.
Your Additional Responsibilities
Before IBM or your reseller exchanges a Machine or part, you agree to remove all features, parts,
options, alterations, and attachments not under warranty service.
You also agree to:
1. ensure that the Machine is free of any legal obligations or restrictions that prevent its exchange;
2. obtain authorization from the owner to have IBM or your reseller service a Machine that you do not
own; and
3. where applicable, before service is provided:
a. follow the service request procedures that IBM or your reseller provides;
b. backup or secure all programs, data, and funds contained in the Machine;
c. provide IBM or your reseller with sufficient, free, and safe access to your facilities to permit
IBM to fulfill its obligations; and
d. inform IBM or your reseller of changes in the Machine's location.
4. a) ensure all information about identified or identifiable individuals (Personal Data) is deleted from
the Machine (to the extent technically possible), (b) allow IBM, your reseller or an IBM supplier to
process on your behalf any remaining Personal Data as IBM or your reseller considers necessary to
fulfill its obligations under this Statement of Limited Warranty (which may include shipping the
Machine for such processing to other IBM service locations around the world), and (c) ensure that
such processing complies with any laws applicable to such Personal Data.
Limitation of Liability
IBM is responsible for loss of, or damage to, your Machine only while it is 1) in IBM's possession or 2)
in transit in those cases where IBM is responsible for the transportation charges.
Neither IBM nor your reseller are responsible for any of your confidential, proprietary or personal