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reseller if approved by IBM to perform warranty service. Scheduling of service will depend upon the
time of your call and is subject to parts availability. Service levels are response time objectives and are
not guaranteed. The specified level of warranty service may not be available in all worldwide locations,
additional charges may apply outside IBM’s normal service area, contact your local IBM representative
or your reseller for country and location specific information.
1. Customer Replaceable Unit (“CRU”) Service
IBM will ship CRU parts to you for your replacement. If IBM instructs you to return the replaced
CRU, you are responsible for returning it to IBM in accordance with IBM’s instructions. If you do
not return the defective CRU, if IBM so instructs, within 30 days of your receipt of the replacement
CRU, IBM may charge you for the replacement.
2. On-site Service
IBM or your reseller will either repair or exchange the failing Machine at your location and verify
its operation. You must provide suitable working area to allow disassembly and reassembly of the
IBM Machine. The area must be clean, well lit and suitable for the purpose. For some Machines,
certain repairs may require sending the Machine to an IBM service center.
3. Courier or Depot Service*
You will disconnect the failing Machine for collection arranged by IBM. IBM will provide you
with a shipping container for you to return your Machine to a designated service center. A courier
will pick up your Machine and deliver it to the designated service center. Following its repair or
exchange, IBM will arrange the return delivery of the Machine to your location. You are responsi-
ble for its installation and verification.
4. Customer Carry-In or Mail-In Service
You will deliver or mail as IBM specifies (prepaid unless IBM specifies otherwise) the failing Ma-
chine suitably packaged to a location IBM designates. After IBM has repaired or exchanged the
Machine, IBM will make it available for your collection or, for Mail-in Service, IBM will return it
to you at IBM’s expense, unless IBM specifies otherwise. You are responsible for the subsequent
installation and verification of the Machine.
* This type of service is called ThinkPad EasyServ or EasyServ in some countries.
The IBM Machine Warranty World Wide Web site at
http://www.ibm.com/servers/support/machine_warranties/ provides a worldwide overview of IBM
Limited Warranty for Machines, a Glossary of IBM definitions, Frequently Asked Questions (FAQs)
and Support by Product (Machine) with links to Product Support pages. The IBM Statement of
Limited Warranty is also available on this site in 29 languages.
To obtain warranty service contact IBM or your IBM reseller. In Canada or the United States, call 1-
800-IBM-SERV (426-7378). In the EU countries, see the telephone numbers below.
EU Country Telephone List
Phone numbers are subject to change without notice.
A
ustria -- 43-1-24592-5901
Italy -- 39-02-482-9202
Belgium -- 02-718-4339 Luxembourg -- 352-360385-1
Denmark -- 4520-8200 Netherlands -- 020-514-5770
Finland -- 358-9-4591 Portugal -- 351-21-7915-147
France -- 0238-557-450 Spain -- 34-91-662-4916
Germany -- 07032-15-4920 Sweden -- 46-8-477-4420
Greece -- 30-210-688-1220 United Kingdom -- 01475-555-055
Ireland -- 353-1-815-4000