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12-SHEET CROSSCUT PAPER SHREDDER
www.insigniaproducts.com
Troubleshooting
If there is a problem with your shredder, check below for the symptoms
and steps to resolve. If you continue to have problems, contact customer
support at our Service Center. DO NOT ATTEMPT TO REPAIR BY OPENING
THE SHREDDER HEAD. This will completely void the product warranty.
Sympton Possible Solutions
The shredder does not work
at all.
• Make sure that the shredder is plugged in and that the outlet it is
plugged into is in good working order.
• Overheating with extended use: In the event that the shredder has
shred continuously beyond the maximum running time and has
overheated, the shredder will automatically shut off. If this
happens, switch the shredder off for 30 minutes or longer before
resuming normal operation.
• Be sure not to tilt the cover completely open beyond the preset
position, otherwise the ShredSafe™ power cut off feature will be
activated and the shredder will be inoperable.
• Shredders with pull-out wastebaskets feature a safety power cut
off upon bin removal. The shredder will not function unless the
pull-out wastebasket is pushed in all the way and properly set back
into place.
• If using a plastic bag to line the wastebasket, remove it. The bag
may be the cause of the shredder not operating properly.
• The activation sensor of the shredder is located near the center of
the feed slot. Be sure to feed directly into the center area to trigger
the machine (especially applies to smaller pieces of paper or credit
cards).
The shredder runs in "Rev"
mode but not in "Auto"
mode.
• While in "Auto" mode, the motor will not start running until paper
is inserted into the feed slot. Set the unit to "Auto" and insert the
paper to be shredded. It is normal for the motor to run for a
moment after setting it to "Auto" but it should stop until paper is
inserted. The sensor that activates the shredder in Auto mode is
located directly in the center of the slot. If the paper you are
inserting is narrow, it may not be hitting the switch. It is possible
that the trigger, which activates the shredder, has become blocked
with paper. Insert an index card, directly in the center of the feed
slot, and apply force. This will usually clear any paper blocking the
switch and force the switch closed.
There is a paper jam in the
shredder.
• Switch the shredder over into Reverse (REV) mode. While in
Reverse, the shredder will back up and loosen the jammed paper. If
required, you may need to tug and remove several sheets to
effectively clear the machine. When jammed paper is loosened or
removed, switch back to the Auto-On mode to continue
shredding. Repeat steps if needed.
• With stubborn situations where the reverse function does not help,
you may loosen the jammed paper with shredder oil (cooking oil is
acceptable, nothing aerosol). Start by drizzling oil into the blades
where the paper is jammed. Let it soak for about 30 minutes to
completely saturate. Return the shredder back to Auto-On mode. If
required, a rigid sheet of cardstock (old greeting card, folded file
folder, or a sheet torn from a cereal box) can be fed into the
shredder to help push the jammed paper through.
NS-PS12CC-C_14-0409 MAN_V1_ENG.fm Page 11 Wednesday, April 16, 2014 4:13 PM