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Troubleshooting
Problems Solutions
The Switch does not detect my computer Check the cable between the Switch and 1.
the computer is securely connected
Try to connect the computer to a different 2.
USB port on the Switch
My USB device is not detected by the Switch
application
Make sure the application is properly 1.
installed and the USB device supports the
operation syste
Make sure the connected computer and the 2.
USB device is no further than 15 feet away
The USB device is not working properly Remove and re-install the application
The USB device can not be switched to another
computer
Unplug and re-plug the USB cable between the
Switch and the host computer.