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Symptom Possible Cause Action
Mouse Not
Detected, or
Does Not
Respond
Correctly.
2
Switch needs to be
reset.
Mouse set to Serial
Mode.
Incorrect Mouse
Driver.
Resolution and/or
Bandwidth set too
high
Video
Problems
Turn off the computers and unplug the
KVM cables. Wait five seconds; then
plug the cables back in and turn the
computers on.
Some mice can be set to act as either
a PS/2 or serial mouse. Make sure the
mouse is set to PS/2 mode.
Check your Device Manager to be sure
that the correct driver for your mouse
(obtained from the manufacturer, or
supplied by the operating system), has
been installed.
Select a lower resolution and/or
bandwidth.
TroubleShooting Con’d
18
TroubleShooting Con’d
The unit is designed to work
with PS/2 keyboards. XT
(84 key) and AT keyboards
will not work.
Some Notebooks, notably
the IBM Thinkpad and
Toshiba Tecra, have trouble
when their mouse and
keyboard ports are used
simultaneously. To avoid
this, only connect the
mouse port, you will need to
use the notebook’s
keyboard when the
notebook becomes the
active computer.
1.
2.