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A-61578 September 2006 17
I. keep the site environmental ranges within the specifications set
forth by the manufacturer of the relevant Product;
J. provide continuous and appropriate resource availability during
problem resolution.
NOTE: Failure to meet these obligations may result, at Kodak’s
sole option, in the imposition of additional charges at
prevailing Per-Call rates.
2.1 Customer Software. Prior to service commencing on computers
with hard drives, Customer is responsible for creating a back-up
copy of the file from the hard drive. Kodak is only responsible for
formatting (if required) and transferring those files deemed
necessary for formatting as more precisely outlined in the
formatting procedures for specific Products. Customer is
responsible for restoring data. Kodak shall not be held liable for any
damages arising from or relating to the loss of data, any software or
any other information contained on a computer or similar device, or
contained in or stored on a Product.
2.2 Product Condition. Customer warrants that the Product covered by
this Agreement (a) is in proper operating condition, (b) is without
any unauthorized modifications, (c) has all safety features in
working condition, and (d) has been maintained in accordance with
manufacturer’s Product performance specifications. Kodak
reserves the right to inspect the Product and site installation to
confirm that Products meet those conditions. At Kodak’s discretion,
the inspection and any repairs necessary to bring the Product up to
those conditions shall be treated as Per-Call Service. If at any time
Customer fails to maintain the Product in proper operating
condition as described above, Kodak may cancel this Agreement
immediately upon written notice to Customer.
3. How to Obtain Service. In order to obtain service, Customer must
call Kodak’s Customer Support Center at 1-800-356-3253 and
provide the Product's K-number or serial number, which number
shall be located on the respective Product(s).
4. Types of Service.
A. Telephone Support. Kodak will provide toll-free telephone
support between 8:00 a.m. and 5:00 p.m., Customer local time.
B. On-Site Service. Kodak will provide on-site service between 8:00
a.m. and 5:00 p.m. Customer local time. On-site Service includes
adjustments and/or replacement of parts required to maintain the
Product operating consistently within individual manufacturer's
published specifications.
C. Periodic Maintenance. Periodic Maintenance (“PM”) services will
consist of routine maintenance services required to keep the
Products in proper operating condition. The actual number of
PMs to be performed is dependent upon the service plan
purchased by Customer and is indicated on the service invoice.
Additional scheduled PMs may be purchased to supplement
coverage.