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Solving Problems with Printing Quality
87
There is
insufficient
fusing or the
image
comes off
when
rubbed.
The media is moist
from humidity.
Remove the moist media and replace it
with new, dry media.
Unsupported media
(wrong size, thick-
ness, type, etc.) is
being used.
Use KONICA MINOLTA-approved
media. See “Media Specifications” on
page 24 for supported sizes.
Media type is set
incorrectly.
When printing envelopes, labels, post-
cards, thick stock, or transparencies,
specify the appropriate media type in
the printer driver.
The fuser separator
levers are adjusted
for envelope printing.
Return the fuser separator levers to
the plain paper setting.
There are
toner
smudges or
residual
images.
One or more of the
toner cartridges are
defective or installed
incorrectly.
Remove the toner cartridge and check
for damage. If it is damaged, replace it.
The fuser separator
levers are adjusted
for envelope printing.
Return the fuser separator levers to
the plain paper setting.
There are
toner
smudges on
the back side
of the page
(whether or
not it has
been
duplexed).
The media transfer
roller is dirty.
Clean the media transfer roller.
If you think the transfer roller should be
replaced, contact Technical Support
with the error information.
The media path is
dirty with toner.
Print several blank sheets and the
excess toner should disappear.
One or more of the
toner cartridges are
defective.
Remove the toner cartridge and check
for damage. If it is damaged, replace it.
The drum cartridge is
defective.
Remove the drum cartridge and check
for damage. If it is damaged, replace it.
Symptom Cause Solution