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Troubleshooting
4-2 OPERATION GUIDE
General Guideline
If some kind of problem should occur, check the following before
concluding the printer is broken;
Symptom Check Items Corrective Action
The printer will not
print from the
computer.
Check the READY
indicator.
Off Look through the items below and check
anything that seems appropriate.
Flashing An error has occurred. Check the message
display, and then take measures referring to
Indicators and Messages on page 4-7.
Lit Refer to the appropriate item below.
Check the
ATTENTION
indicator.
Flashing Refer to Indicators on page 4-7.
Lit
A maintenance message appears in
the message display.
Refer to Maintenance Messages on page 4-7.
Print quality is not good. Clean the filters.
Refer to Print Quality Problems on page 4-4.
Paper is jammed. Refer to Correcting a Paper Jam on page 4-14.
Nothing lights on
the operation panel
even when power is
turned on and the
fan makes no
noise.
Check that the power cord is
properly plugged into the power
outlet.
Turn off the printer’s power, plug in the power
cord securely, and try turning on the printer’s
power again.
Check that the main switch is really in the ON ( | ) position.
The printer prints a
status page, but
data from the
computer is not
being printed
normally.
Check the interface cable. Connect both ends of the interface cable
securely. Try replacing the printer cable.
Check program files and application
software.
Try printing another file or using another print
command. If the problem occurs only with a
specific file or application, check the printer
settings for that application.