Filter
Top Products
Troubleshooting
56
KM-NET for Clients
11.Troubleshooting
If trouble occurs with using KM-NET for Clients, carry out the applicable remedy
indicated below. If the trouble persists, contact your service representative or authorized
service center.
Symptom Cause Remedy
The utility does not start. Your computer does not meet
the system requirements.
Upgrade or change your computer
to meet the system requirements.
For details, refer to System
Requirements.
A version of Microsoft Internet
Explorer 5.1 or earlier is being
used.
Use Microsoft Internet Explorer 5.5
or later.
Out of memory. Close all unnecessary applications.
The utility is already running. It cannot be run twice.
Add is grayed out. A maximum of five printing
systems have been added.
Reduce the number of connected
printing systems to add a new
printing system.
No printing system is
discovered.
The printing system has been
turned off.
Start searching after the printing
system has been turned on.
The printing system has been
removed from the network.
Start searching after the printing
system has been connected to the
network.
The printing system is printing
or processing data.
Try to search for the printing system
again after processing and printing
are complete.
The KX Driver is not installed
in your computer.
When the printing system is
connected via local interface, the KX
Driver must be installed in your
computer.
TCP/IP or IPX/SPX protocol is
not installed in your computer.
When the printing system is
connected via network interface,
TCP/IP or IPX/SPX protocol must be
installed in your computer.
The TCP/IP or IPX/SPX
settings on your computer is
not configured properly.
Contact your network administrator.
Depending on the network
router configuration, a printing
system is undetectable.
In some rare cases, heavy
network traffic may prevent
this utility from detecting the
printing systems.
Try to search again later or contact
your network administrator.