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“CTO” (Example: 1829-F1U). Also, PEW, eSupport, and the HMM will list these products under the same
xed model number.
FRU identication for CTO, CMV, and GAV products
There are three information resources to identify which FRUs are used to support CTO, CMV, and GAV
products. These sources are PEW, eSupport, and the HMM.
Using PEW
• PEW is the primary source for identifying FRU part numbers and FRU descriptions for the key commodities
for CTO, CMV and GAV products at a MT - serial number level. An example of key commodities are hard
disk drives, system boards, microprocessors, Liquid Crystal Displays (LCDs), and memory.
• Remember, all CTO and CMV products are loaded in PEW under the 4-digit MT and 3-digit model, where
model = “CTO” (Example: 1829-CTO). GAVs are loaded in PEW under the 4-digit MT and 3-digit model,
where model = a “xed part number”, not “CTO” (Example: 1829-F1U).
• PEW can be accessed at the following Web site:
http://www.lenovo.com/support/site.wss/document.do?lndocid=LOOK-WARNTY
Select Warranty lookup. Input the MT and the Serial number and the list of key commodities will be
returned in the PEW record under COMPONENT INFORMATION.
Using eSupport
For key commodities (examples - hard disk drive, system board, microprocessor, LCD, and memory)
• eSupport can be used to view the list of key commodities built in a particular machine serial (this is the
same record found in PEW).
• eSupport can be accessed at the following Web site:
http://support.lenovo.com
• To view the key commodities, do the following:
1. Click Products & Service Warranty.
2. Click Check Warranty Status.
3. On the Warranty Status Lookup page, click Parts Lookup.
4. Type your machine type and serial number, and then click Submit. The key commodities will be
displayed.
For the remaining FRUs (the complete list of FRUs at the MT model level)
• eSupport can be used to view the complete list of FRUs for a machine type and model.
• To view the complete list of FRUs, do the following:
1. Click Product & Parts Detail and then follow the instructions on the screen to reach the Product
and Parts Details page.
2. Click the Parts Detail tab to view the list of service parts.
Using the HMM
For key commodities (examples - hard disk drive, system board, microprocessor, LCD, and memory)
Use the HMM as a backup to PEW and eSupport to view the complete list of FRUs at the MT model level.
Chapter 2. Important service information 21