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Actions: Verify that:
1. The printer is turned on and is online.
2. Paper is loaded correctly.
3. The printer signal cable is securely connected to the correct parallel, serial, or USB connector on the
computer.
Note: Non-IEEE-approved printer signal cables might cause unpredictable problems.
1. Any device drivers and other software that came with the printer are correctly installed.
2. You have assigned the printer port correctly in your operating system, application program, or BIOS
settings. For more information about BIOS settings, see Chapter 7 “Using the Setup Utility program”
on page 89.
If the problem persists, run the tests described in the documentation that comes with your printer. If you
cannot correct the problem, have the computer serviced. See Chapter 11 “Getting information, help, and
service” on page 119
.
Serial port problems
Use this information to troubleshoot the serial port and devices attached to the serial port.
Symptom: Serial port cannot be accessed.
Actions:
• Ensure the serial cable is securely connected to the serial port on the computer and to the serial device. If
the serial device has its own power cord, ensure that it is attached to a properly grounded electrical outlet.
• If the serial device has its own On/Off switch, ensure that it is in the On position.
• If the serial device has an Online switch, ensure that it is in the Online position.
• If the serial device is a printer, ensure that paper is loaded correctly.
• Verify that any software supplied with the serial device is correctly installed. Refer to the documentation
for the serial-device option.
• Ensure that the serial-port adapter, if you added one, is properly installed and rmly seated.
If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical
assistance, see Chapter 11 “Getting information, help, and service” on page 119.
Software problems
Select your symptom from the following list:
• “When using a sort feature, dates do not sort in the correct order” on page 116
• “Software does not work as expected” on page 116
When using a sort feature, dates do not sort in the correct order
Symptom: When using a sort feature, dates do not sort in the correct order.
Action: Some software developed before the year 2000 used only the last two digits of a year to sort
dates, always assuming the rst two digits were 19. Consequently, these programs sort dates out of order.
Check with your software manufacturer to see if any updates are available. Many software manufacturers
make updates available from the World Wide Web.
Software does not work as expected
Symptom: Software does not work as expected.
116 ThinkCentre User Guide