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Chapter 6. Recovery information . . . 65
Creating and using recovery media . . . . . . 65
Creating recovery media . . . . . . . . . 65
Using recovery media . . . . . . . . . . 66
Performing backup and recovery operations . . . 66
Performing a backup operation . . . . . . 66
Performing a recovery operation . . . . . . 67
Using the Rescue and Recovery workspace . . . 67
Creating and using a rescue medium . . . . . . 68
Creating a rescue medium . . . . . . . . 68
Using a rescue medium . . . . . . . . . 68
Reinstalling preinstalled applications and device
drivers . . . . . . . . . . . . . . . . . . 69
Reinstalling software programs . . . . . . . . 70
Reinstalling device drivers . . . . . . . . . . 70
Solving recovery problems . . . . . . . . . . 70
Chapter 7. Using the Setup Utility
program . . . . . . . . . . . . . . . . 73
Starting the Setup Utility program . . . . . . . 73
Viewing and changing settings . . . . . . . . 73
Using passwords. . . . . . . . . . . . . . 73
Password considerations. . . . . . . . . 74
Power-On Password . . . . . . . . . . 74
Administrator Password . . . . . . . . . 74
Hard Disk Password. . . . . . . . . . . 74
Setting, changing, and deleting a password . 74
Erasing lost or forgotten passwords (clearing
CMOS) . . . . . . . . . . . . . . . . 75
Enabling or disabling a device . . . . . . . . 75
Selecting a startup device . . . . . . . . . . 76
Selecting a temporary startup device . . . . 76
Selecting or changing the startup device
sequence . . . . . . . . . . . . . . . 76
Enabling ErP compliance mode . . . . . . . . 76
Exiting the Setup Utility program . . . . . . . 77
Chapter 8. Updating system
programs . . . . . . . . . . . . . . . 79
Using system programs . . . . . . . . . . . 79
Updating (ashing) the BIOS from a disc . . . . 79
Updating (ashing) the BIOS from your operating
system. . . . . . . . . . . . . . . . . . 80
Recovering from a POST/BIOS update failure . . 80
Chapter 9. Preventing problems . . . 81
Keeping your computer current . . . . . . . . 81
Getting the latest device drivers for your
computer . . . . . . . . . . . . . . . 81
Updating your operating system . . . . . . 81
Using System Update . . . . . . . . . . 81
Cleaning and maintenance . . . . . . . . . . 82
Basics . . . . . . . . . . . . . . . . 82
Cleaning your computer . . . . . . . . . 83
Good maintenance practices . . . . . . . 84
Moving your computer . . . . . . . . . . . 84
Chapter 10. Troubleshooting and
diagnostics . . . . . . . . . . . . . . 85
Basic troubleshooting . . . . . . . . . . . . 85
Troubleshooting procedure . . . . . . . . . . 86
Troubleshooting . . . . . . . . . . . . . . 86
Audio problems . . . . . . . . . . . . 87
CD problems . . . . . . . . . . . . . 88
DVD problems . . . . . . . . . . . . . 89
Intermittent problems . . . . . . . . . . 91
Keyboard, mouse, or pointing device
problems . . . . . . . . . . . . . . . 91
Monitor problems. . . . . . . . . . . . 92
Networking problems . . . . . . . . . . 94
Option problems . . . . . . . . . . . . 97
Performance and lockup problems . . . . . 98
Printer problems . . . . . . . . . . . . 99
Serial port problems. . . . . . . . . . . 100
Software problems . . . . . . . . . . . 100
USB problems . . . . . . . . . . . . . 101
Diagnostic programs . . . . . . . . . . . . 101
Lenovo Solution Center . . . . . . . . . 102
Lenovo ThinkVantage Toolbox. . . . . . . 102
PC-Doctor for DOS . . . . . . . . . . . 102
Chapter 11. Getting information, help,
and service . . . . . . . . . . . . . 105
Information resources . . . . . . . . . . . . 105
Lenovo ThinkVantage Tools . . . . . . . . 105
Lenovo Welcome . . . . . . . . . . . . 105
Help and Support. . . . . . . . . . . . 105
Safety and Warranty. . . . . . . . . . . 105
Lenovo Web site (http://www.lenovo.com) . . 105
Lenovo Support Web site. . . . . . . . .
Help and service . . . . . . . . . . . . . . 106
Using the documentation and diagnostic
programs . . . . . . . . . . . . . . . 106
Calling for service. . . . . . . . . . . . 106
Using other services . . . . . . . . . . 107
Purchasing additional services . . . . . . 107
Appendix A. Notices. . . . . . . . . 109
Trademarks . . . . . . . . . . . . . . . . 110
Appendix B. Regulatory
information . . . . . . . . . . . . . 111
Export classication notice . . . . . . . . . . 111
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