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Appendix C. Lenovo limited warranty
47
Some problems can be resolved with a replacement part that you can install yourself called a
“Customer Replaceable Unit” or “CRU.” If so, your Service Provider will ship the CRU to you to
install.
If your problem cannot be resolved over the telephone or remotely, through your application of
software updates or the installation of a CRU by you, your Service Provider will arrange for service
under the type of warranty service designated for the product under the section titled
“Warranty
information.”
If your Service Provider determines that it is unable to repair your product, your Service Provider
will replace it with one that is at least functionally equivalent.
If your Service Provider determines that it is unable to either repair or replace your product, your
sole remedy is to return the product to your place of purchase or to Lenovo for a refund of your
purchase price.
Replacement of a product or part
When the warranty service involves the replacement of a product or part, the replaced product or
part becomes Lenovo’s property and the replacement product or part becomes your property. Only
unaltered Lenovo products and parts are eligible for replacement. The replacement product or part
provided by Lenovo may not be new, but it will be in good working order and at least functionally
equivalent to the original product or part. The replacement product or part shall be warranted for
the balance of the period remaining on the original product.
Before your Service Provider replaces a product or part, you agree to:
1
remove all features, parts, options, alterations, and attachments not under warranty service;
2
ensure that the product or part is free of any legal obligations or restrictions that prevent its
replacement; and
3
obtain authorization from the owner to have your Service Provider service a product or part if
you do not own it.
Your additional responsibilities
Where applicable, before service is provided, you agree to:
1
follow the service request procedures that your Service Provider specifies;
2
backup or secure all programs and data contained in the product;
3
provide your Service Provider with all system keys or passwords and sufficient, free, and safe
access to your facilities to perform service; and
4
ensure that all information about identified or identifiable individuals (“Personal Data”) is
deleted from the product or that, with respect to any Personal Data that you did not delete, you
are in compliance with all applicable laws.