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Diagnostic programs
Diagnostic programs are used to test hardware components of your computer and
report operating-system-controlled settings that can cause hardware failures. There
are two diagnostic programs preinstalled on your computer:
v Lenovo System Toolbox (used when the Windows operating system is running)
v PC-Doctor for Windows PE (used when the Windows operating system does not
start)
Notes:
1. You can also download the latest version of the Lenovo System Toolbox and
PC-Doctor for DOS diagnostic programs from:
http://www.lenovo.com/support
See “Lenovo System Toolbox” and “PC-Doctor for DOS” on page 70 for
detailed information.
2. If you are unable to isolate and repair the problem yourself after you run the
Lenovo System Toolbox and the PC-Doctor for Windows PE, save and print the
log files created by both diagnostic programs. You will need the log files when
you speak to a Lenovo technical support representative.
Lenovo System Toolbox
The Lenovo System Toolbox is a diagnostic program that works through the
Windows operating system and enables you to view symptoms and solutions for
computer problems, access the Lenovo troubleshooting center, update system
drivers, and review system information.
To run the Lenovo System Toolbox, click Start → All Programs → Lenovo Services →
Lenovo System Toolbox. Follow the instructions on the screen. For additional
information about running the diagnostic program, refer to the Lenovo System
Toolbox help system.
If you still suspect a problem after the Lenovo System Toolbox runs successfully,
run the PC-Doctor for Windows PE to help you diagnose the computer problem.
The Lenovo System Toolbox also has problem determination aids that determine
software and usage problems.
PC-Doctor for Windows PE
The PC-Doctor for Windows PE diagnostic program is part of the Rescue and
Recovery workspace on each Lenovo computer. Use the PC-Doctor for Windows
PE if you are unable to start the Windows operating system or if the Lenovo
System Toolbox has not been successful in isolating a possible problem.
Running diagnostics from the Rescue and Recovery workspace
You can run the PC-Doctor for Windows PE diagnostic program from the Rescue
and Recovery workspace. To run diagnostics from the Rescue and Recovery
workspace, do the following:
1. Shut down the operating system and turn off the computer.
2. Repeatedly press and release the F11 key when you turn on the computer.
3. When you hear beeps or see a logo screen, stop pressing the F11 key. The
Rescue and Recovery workspace opens.
4. From the Rescue and Recovery workspace, select Launch Advanced Rescue
and Recovery → Diagnose hardware.
Chapter 6. Troubleshooting and diagnostics 69