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1. Check that you are not using a data CD.
2. Adjust the audio-adapter volume control. See the documentation that comes
with your audio adapter and audio-CD player program.
3. Turn off the computer, unplug the cables from the electrical outlets for your
computer and all attached devices, and remove the computer cover. Ensure
that the audio-signal cable connects the DVD-ROM drive with the sound
adapter.
v
You receive a common error message.
Take the following actions for these common error messages:
– CDR-103
The disc in the DVD-ROM drive is not High Sierra, ISO 9660, or UDF format.
The DVD-ROM drive does not support the media.
– CDR-101
The “not ready reading the drive” situation occurs if you try to access the
DVD-ROM drive before the drive is ready. The busy indicator lights when
you attempt to access the drive after loading a disc into the loading tray. Wait
until the busy indicator is no longer lit before attempting to access the drive.
v
The connectors on the audio cables that are provided do not fit the connector
on your audio adapter.
Some audio adapters might require a special cable. See the documentation that
comes with your audio adapter.
You might have to separately purchase an audio cable for the DVD-ROM drive.
If you are using an Lenovo computer or Lenovo audio adapter, refer to
Appendix D, “Service and Support,” on page D-1.
v “Unable to Create Overlay Window” message appears when you use DVD
Express with Windows 95, Windows 98, or Windows 2000.
1. Your video device driver needs an update to enable overlay support. Contact
the manufacturer of your video card or your computer for updates. Some
drivers are provided on the MPEG-2 CD.
2. The resolution of your screen might be too high. Try setting the screen to 800
x 600 x 16 bpp at 60 hz.
v
DVD movies do not start automatically when inserted into the DVD-ROM
drive.
1. DVDs that contain both programs and DVD Video content will autoplay the
program content. To view the video content, start DVD Express manually.
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Video appears to be choppy or is dropping frames.
1. Ensure that DMA is turned on for your computer hard disk drive controller.
2. The resolution of your screen might be too high. Try setting the screen to 800
x 600 x 16 bpp at 60 hz.
3. If your computer processor has less power than a Pentium II 450, some
jerkiness is normal on certain DVDs.
Appendix B. Problem solving B-3