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Appendix B. Service and Support
The following information describes the technical support that is available for your
product, during the warranty period or throughout the life of the product. Refer to
your Lenovo Statement of Limited Warranty for a full explanation of Lenovo
warranty terms.
Online technical support
Online technical support is available during the life of your product through the
Personal Computing Support Web site at http://www.lenovo.com/think/support.
During the warranty period, assistance for replacement or exchange of defective
components is available. In addition, if your option is installed in a ThinkPad or
ThinkCentre computer, you might be entitled to service at your location. Your
technical support representative can help you determine the best alternative.
Telephone technical support
Installation and configuration support through the Customer Support Center will
be withdrawn or made available for a fee, at Lenovo’s discretion, 90 days after the
option has been withdrawn from marketing. Additional support offerings,
including step-by-step installation assistance, are available for a nominal fee.
To assist the technical support representative, have available as much of the
following information as possible:
v Option name
v Option number
v Proof of purchase
v Computer manufacturer, model, serial number, and manual
v Exact wording of the error message (if any)
v Description of the problem
v Hardware and software configuration information for your system
If
possible, be at your computer. Your technical support representative might want
to walk you through the problem during the call.
For a list of Service and Support phone numbers, see Appendix C, “Lenovo
Statement of Limited Warranty,” on page 21. Phone numbers are subject to change
without notice. For the most current phone numbers, go to
http://www.lenovo.com/think/support and click Support phone list. If the
number for your country or region is not listed, contact your reseller or Lenovo
marketing representative.
© Copyright Lenovo 2005. © Portions Copyright IBM Corp. 2005. 19