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• Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty,
trained service personnel are available to provide the applicable level of service.
• Engineering change management - Occasionally, there might be changes that are required after a product
has been sold. Lenovo or your reseller, if authorized by Lenovo, will make selected Engineering Changes
(ECs) available that apply to your hardware.
The following items are not covered:
• Replacement or use of parts not manufactured for or by Lenovo or nonwarranted parts
Note: All warranted parts contain a 7-character identication in the format FRU XXXXXXX.
• Identication of software problem sources
• Conguration of system BIOS (UEFI BIOS) as part of an installation or upgrade
• Changes, modications, or upgrades to device drivers
• Installation and maintenance of network operating systems (NOS)
• Installation and maintenance of application programs
For the terms and conditions of the Lenovo Limited Warranty that applies to your Lenovo hardware product,
see “Warranty Information” in the Safety and Warranty Guide that comes with your computer.
If possible, be near your computer when you make your call in case the technical assistance representative
needs to help you resolve a computer problem. Please ensure that you have downloaded the most current
drivers and system updates, run diagnostics, and recorded information before you call. When calling for
technical assistance, please have the following information available:
• Machine Type and Model
• Serial numbers of your computer, monitor, and other components, or your proof of purchase
• Description of the problem
• Exact wording of any error messages
• Hardware and software conguration information for your system
Telephone numbers
Note: Telephone numbers are subject to change without notice. For the latest list of Customer Support
Center telephone numbers and hours of operation, go to the Support Web site at:
http://www.lenovo.com/support/phone
Table 10. World-wide telephone list
Country or Region Telephone Number
Africa
Africa: +44 (0)1475-555-055
South Africa: +27-11-3028888, 0800110756
and +27-11- 3027252
Central Africa: Contact the nearest Lenovo Business Partner
Argentina
0800-666-0011 (Spanish)
Australia
131-426 (English)
Austria
0043-0810-100654 (Warranty service and support)
(German)
Belgium
02-225-3611 (Warranty service and support)
(Dutch and French)
Bolivia
0800-10-0189 (Spanish)
Brazil
Sao Paulo region: (11) 3889-8986
Outside Sao Paulo region: 0800-701-4815
(Brazilian Portuguese)
Chapter 11. Getting support 237