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If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical
assistance, see Chapter 12 “Getting information, help, and service” on page 101.
Keyboard, mouse, or pointing device problems
Select your symptom from the following list:
• “All or some keys on the keyboard do not work” on page 90
• “The mouse or pointing device does not work” on page 90
• “The pointer on the screen does not move smoothly with the mouse” on page 90
• “The wireless keyboard does not work” on page 91
All or some keys on the keyboard do not work
Symptom: All or some keys on the keyboard do not work.
Actions:
• Verify that the keyboard cable is securely connected to the correct connector on the computer.
• If you are using an Enhanced Performance USB keyboard and one or more of the Rapid Access buttons
are the only keys that are not working, these buttons might have been disabled or have not been assigned
to a function. Use the help system in the Enhanced Performance Customization Keyboard program to
help diagnose problems with the Rapid Access buttons.
• On the Windows 7 operating system, do the following:
1. Click Start ➙ Control Panel.
2. Click Hardware and Sound.
3. Click Devices and Printers.
4. Double-click USB Enhanced Performance Keyboard. The USB Enhanced Performance Keyboard
Customization program starts.
If these actions do not correct the problem, have the computer and keyboard serviced. See Chapter 12
“Getting information, help, and service” on page 101 for details.
The mouse or pointing device does not work
Symptom: The mouse or pointing device does not work.
Actions:
• Verify that the mouse or pointing-device cable is securely attached to the correct connector on the
computer. Depending on the type of mouse you have, the mouse cable will connect to either the
mouse, serial, or USB connector. Some keyboards have integrated USB connectors that can be used
for a USB mouse or pointing device.
• Verify that the device drivers for the mouse or pointing device are installed correctly.
• If you are using a USB keyboard or mouse, verify that the USB connectors are enabled in the BIOS
settings. See “Enabling or disabling a device” on page 67.
If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical
assistance, see Chapter 12 “Getting information, help, and service” on page 101.
The pointer on the screen does not move smoothly with the mouse
Symptom: The pointer on the screen does not move smoothly with the mouse.
90 ThinkStation User Guide