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Solving Computer Problems
Software Problems
Problem Action
An application program
does not run correctly.
Check the following to make sure that the problem is not being caused by the
application program:
Your computer has the minimum required memory to run the application.
Refer to the manuals supplied with the application.
The application is designed to operate with your operating system.
Other applications run correctly on your computer.
The necessary device drivers are installed (see the
Online User's Guide
).
The application works OK when it is run on some other computer.
If an error message appears when you are using the application program, refer
to the manuals supplied with the application.
If these items are correct and you still have a problem, contact your place of
purchase or the service representative for help.
Other Problems
Problem Cause or Action
The computer locks or
does not accept any input.
Your computer might lock when it enters suspend mode during a
communication operation. You should disable the suspend timer when you
are working on the network.
To power off the computer, press the power shutdown switch using the tip of
a ballpoint pen.
The computer does not
power off with the power
switch.
If the suspend lamp is on and you are working under battery power, change the
battery to a fully charged one or change your power source to AC power.
If you still have a problem, press the power shutdown switch using the tip of a
ballpoint pen.
The computer does not
start from a diskette.
Make sure that the startup sequence in Easy-Setup is set so that the computer
boots from the diskette drive (see the “ThinkPad Utilities” section of the
User's
Guide
).
Performance degrades
when the computer gets
hot during use.
The processor speed might decrease under the following conditions:
Use in a hot environment
High-powered processing that requires high-power consumption
This is not a defect.
24 IBM ThinkPad 385XD Guide for Windows 98
Title: C79FZMST CreationDate: 06/15/98 22:38:45