Filter
Top Products
Appendix C. Lenovo limited warranty
91
If required, your Service Provider will provide repair or exchange service
depending on the type of warranty service specified for your product and the
available service. Scheduling of service will depend upon the time of your
call, parts availability, and other factors.
Types of warranty service
1 Customer Replaceable Unit (“CRU”) Service
Under CRU Service, your Service Provider will ship CRUs to you for
installation by you. CRU information and replacement instructions are
shipped with your product and are available from Lenovo at any time
upon request. CRUs that are easily installed by you are called Self-service
CRUs, while Optional-service CRUs may require some technical skill and
tools. Installation of Self-service CRUs is your responsibility. You may
request that a Service Provider install Optional-service CRUs under one of
the other types of warranty service designated for your product. An
optional service offering may be available for purchase from Lenovo to
have Lenovo install Self-service CRUs for you. You may find a list of CRUs
and their designation in the publication that ships with your product or at
www.lenovo.com/CRUs
. The requirement to return a defective CRU, if
any, will be specified in the materials shipped with a replacement CRU.
When return is required: 1) return instructions, a prepaid return shipping
label, and a container will be included with the replacement CRU; and 2)
you may be charged for the replacement CRU if your Service Provider does
not receive the defective CRU within thirty (30) days of your receipt of the
replacement.