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Appendix A. Getting help and service
65
If possible, be near your computer when you make your call in case the
technical assistance representative needs to help you resolve a computer
problem. Please ensure that you have downloaded the most current drivers
and system updates, and recorded information before you call. When
calling for technical assistance, please have the following information
available:
• Machine Type and Model
• Serial number of your computer and your proof of purchase
• Description of the problem
• Hardware and software configuration information for your system
Note: For the latest list of customer support center telephone numbers and hours of
operation, visit the Support Web site at http://consumersupport.lenovo.com
.
If the number for your country or region is not listed, contact your Lenovo
reseller or Lenovo marketing representative.