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Chapter 5. Troubleshooting
What can I do if the backup process fails?
If you can start the backup feature without a problem, but it fails during
the backup process, please try the following steps:
1
Close other applications, then restart the backup process.
2
Check if the destination media is damaged, try to select another path
and then try again.
When do I need to use the Restore to factory default feature?
You can use this feature when your system fails or you need to re-install
your operating system. This will restore your computer back to the initial
status when you first booted up your computer after receiving it from
the store. By doing this, the data on your system partition will be
restored to the factory default. If there is critical data on your current
partition, please back it up before you run this recovery feature.
When do I need to use the Back Up My Data feature?
If your system fails or is unable to boot up, you can use the Back Up My
Data feature to retrieve the data you need immediately from your PC.