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Chapter 3. Solving computer problems
Frequently asked questions . . . . . . .10
Diagnosing problems . . . . . . . . .11
Diagnosing HDD from BIOS Setup Utility 12
Diagnosing problems using PC-Doctor
from the service partition . . . . . .12
Troubleshooting . . . . . . . . . . .12
Error messages . . . . . . . . . .12
Errors without messages . . . . . . .17
A password problem . . . . . . . .18
Keyboard problems . . . . . . . .19
Pointing device problems . . . . . .19
Standby or hibernation problems . . . .20
Computer screen problems . . . . . .21
Battery problems . . . . . . . . .22
A Hard disk drive problem . . . . . .23
Fingerprint authentication problems . . .23
A startup problem . . . . . . . . .23
Other problems . . . . . . . . . .23
Starting BIOS Setup Utility . . . . . . .24
Note: See Access Help if your system is running and Access Help is accessible. This chapter presents
information for use when Access Help is inaccessible.
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