Filter
Top Products
2. Why can I not connect the router even if the cable is plugged in LAN port and the led is light?
A: First, please check Status Led. If the device is normal, the led will blink per second.
If not, please check the blinking Status led shows.
There are many abnormal symptoms as below:
Status Led is bright or dark in work: The system hanged up .Suggest powering off and on the
router. But this symptom often occurs, please reset to default or upgrade latest fw to try again.
Status led flashes irregularly: Maybe the root cause is Flash ROM and please press reset Button to
reset to default or try to use Recovery mode. (Refer to Q3 and Q4)
Status flashes very fast while powering on: Maybe the router is the recovery mode and please
refer to Q4.
3. How to reset to factory default?
A: There are 2 methods to reset to default.
Method 1) Restore with RESET button
First, turn off the router and press the RESET button in. And then, power on the router and push the
RESET button down until the Status start flashing, then remove the finger. If LED flashes about 8
times, the RESTORE process is completed. However, if LED flashes 2 times, repeat steps and try
again.
Method 2) Restore directly when the router power on
First, push the RESET button about 5 seconds (Status will start flashing about 5 times), remove the
finger. The RESTORE process is completed.
4. Why can I not connect Internet even though the cables are plugged in WAN port and LAN
port and the LEDs are blink? In addition, Status led is also normal and I can configure web
management?
A: Make sure that the network cable from DSL or Cable modem is plugged in Wan port of Router and
that the network cable from LAN port of router is plugged in Ethernet adapter. Then, please check
which wan type you use. If you are not sure, please call the ISP. Then please go to this page to input
the information of ISP is assigned.
74