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Printing problems
Confidential and other held jobs do not print
Action Yes No
Step 1
a From the printer control panel, open the Held Jobs folder, and then
verify that your print job is listed.
b Resend the print job.
For more information, see“Printing confidential and other held jobs”
on page 74 for non‑touch‑screen printer models.
For touch‑screen printer models, see “Printing confidential and other
held jobs” on page 124 or “Printing confidential and other held jobs”
on page 173.
Did the jobs print?
The problem is solved. Go to step 2.
Step 2
Do one or more of the following:
• Delete the print job, and then resend it.
• If you are printing PDF files, then generate a new file, and then print
it again.
Did the jobs print?
The problem is solved. Go to step 3.
Step 3
a Increase the printer memory. Do one or more of the following:
• Delete some print jobs.
• Install additional printer memory.
b Resend the print job.
Did the jobs print?
The problem is solved. Contact
customer
support.
Envelope seals when printing
Action Yes No
a Use envelopes that have been stored in a dry environment.
Note: Printing on envelopes with high moisture content can seal the
flaps.
b Resend the print job.
Does the envelope seal when printing?
Contact
customer
support.
The problem is solved.
Troubleshooting 312