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Vertical voids appear on prints
Leading edge
Trailing edge
Action Yes No
Step 1
a Check if your software program is using a correct fill pattern.
b Resend the print job.
Do vertical voids appear on prints?
Go to step 2. The problem is solved.
Step 2
a From the Paper Menu on the printer control panel, check the paper
type and paper weight.
b Resend the print job.
Do vertical voids appear on prints?
Go to step 3. The problem is solved.
Step 3
Check if you are using a recommended type of paper.
a Load paper source with a recommended type of paper.
b Resend the print job.
Do vertical voids appear on prints?
Go to step 4. The problem is solved.
Step 4
a Remove, and then reinstall the imaging kit.
Warning—Potential Damage: Do not expose the imaging kit to
direct light for more than 10 minutes. Extended exposure to light
may cause print quality problems.
Warning—Potential Damage: Do not touch the underside of the
imaging kit. This could damage the imaging kit.
b Resend the print job.
Do vertical voids appear on prints?
Go to step 5. The problem is solved.
Step 5
Replace the imaging kit, and then resend the print job.
Do vertical voids appear on prints?
Contact
customer
support.
The problem is solved.
Troubleshooting 214