Filter
Top Products
Solving printing problems
126
Troubleshooting
Held jobs do not print. A formatting error has
occurred.
• Print the job. (Only part of the job may print.)
• Delete the job.
• Free up additional MFP memory by scrolling through the list of
held jobs and deleting others you have sent to the MFP.
The MFP has insufficient
memory.
The MFP has received
invalid data.
Delete the job.
Job takes longer than
expected to print.
The job is too complex. Reduce the complexity of your print job by eliminating the number
and size of fonts, the number and complexity of images, and the
number of pages in the job.
Page Protect is set to
On.
Set Page Protect to Off under Settings Æ General Settings Æ
Print Recovery.
For more information, see the Menus and Messages Guide.
Job prints from the
wrong tray or on the
wrong paper or specialty
media.
The control panel menu
settings do not match the
media loaded in the tray.
Make sure the Paper Size and Paper Type specified in the MFP
driver match the paper size and type in the tray.
Incorrect characters
print.
You are using an
incompatible parallel
cable.
If you are using a parallel interface, make sure you are using an
IEEE 1284-compliant parallel cable. We recommend Lexmark part
number 1329605 (10 ft) or 1427498 (20 ft) for the standard parallel
port.
The MFP is in Hex Trace
mode.
If Ready Hex appears on the display, you must exit Hex Trace
mode before you can print your job. Turn the MFP off, wait 10
seconds, and then turn the MFP back on to exit Hex Trace mode.
Tray linking does not
work.
Tray linking is not
configured properly.
• Make sure both the size and type of media are the same in both
trays.
• Make sure the paper guides in the trays are set for the correct
size media.
• Make sure the menu values for both size and type are set
correctly in the Paper Menu.
• See Linking trays, or see the Menus and Messages Guide for
more information.
Large jobs do not collate. Collate is not set to On. Set Collation to On in the Finishing Menu or through the MFP
driver.
Note: Setting Collation to Off in the driver overrides the setting in
the Finishing Menu.
See the Menus and Messages Guide for more information.
The job is too complex. Reduce the complexity of the print job by eliminating the number
and size of fonts, the number and complexity of images, and the
number of pages in the job.
The MFP does not have
enough memory.
Add MFP memory.
Unexpected page breaks
occur.
The job has timed out. Set Print Timeout to a higher value from the Setup Menu.
See the Menus and Messages Guide for more information.
Symptom Cause Solution