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Solving paper feed problems
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Troubleshooting
Solving paper feed problems
Symptom Cause Solution
Paper frequently jams. You are using paper that does not
meet the MFP specifications.
Use recommended paper and other specialty media.
See the Card Stock & Label Guide available on our
Lexmark Web site at www.lexmark.com for detailed
specifications.
See Avoiding jams for information that can help prevent
jams from occurring.
You have loaded too much paper
or too many envelopes.
Make sure the stack of paper you load does not exceed
the maximum stack height indicated in the tray or on the
multipurpose feeder.
Guides in the selected tray are not
set to the appropriate position for
the size paper loaded.
Move the guides in the tray to the correct position.
The paper has absorbed moisture
due to high humidity.
Load paper from a fresh package.
Store paper in its original wrapper until you load it.
See Storing print media for more information.
The pick rolls may be worn. Replace the pick rolls.
See Ordering pick rollers for more information.
The Paper Jam
message remains after
you remove the jammed
paper.
You have not pressed Continue
or have not cleared the entire
paper path.
Clear the entire paper path, and then press
Continue.
See Clearing jams for more information.
The page that jammed
does not reprint after you
clear the jam.
Jam Recovery in the Setup menu
is set to Off.
Set Jam Recovery to Auto or On.
See the Menus and Messages Guide for more
information.
Blank pages feed into
the output bin.
An incorrect media type is loaded
in the tray being printed from.
Load the correct type media for your print job, or change
the Paper Type to match the type of media loaded.
See the Menus and Messages Guide for more
information.
Original documents
misfeed in the ADF.
The guides are not adjusted
properly.
Adjust the guides toward the media until they lightly rest
against the edge of the media.
The pick roller mechanism may be
worn.
Replace the roller mechanism.
See Ordering an ADF pick mechanism for more
information.
Multiple pages feed into
the ADF.
The separator roll may be worn. Replace the separator roll.
See Ordering an ADF separator roller for more
information.