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Troubleshooting
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Troubleshooting
27
Printer does not feed envelopes or specialty
paper
If regular paper feeds without problems, make sure:
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You are loading the envelopes correctly. For help, see
"Loading specialty paper"on page 2.
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You are using an envelope size supported by your printer,
and it is selected in Printer Properties for Windows and in
Page Setup for Macintosh.
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Your application is designed to print envelopes. Check the
user’s documentation that came with your application.
Document prints with mistakes or poor quality
Print quality is poor at the left, right, top, or
bottom edge of page
Like other printers, your printer cannot print in the extreme
left, right, top, or bottom edges of a page. Use these minimum
settings:
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Left and right margins:
6.35 mm (0.25 in.) each for all paper sizes except A4
For A4 size paper - 3.37 mm (0.133 in.) each
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Top and bottom margins:
Top - 1.7 mm (0.067 in.)
Bottom - 12.7 mm (0.5 in.) for most jobs
19 mm (0.75 in.) for best print quality for color jobs
Vertical straight lines are not smooth
To improve the print quality of vertical straight lines in tables,
borders, and graphs:
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Select a higher Print Quality setting. For help, see
pages 3, 9.