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Appendix A: Troubleshooting
Common Problems and Solutions
Appendix A: Troubleshooting
This appendix provides solutions to problems that may occur during the installation and operation of the Voice
Gateway. Read the description below to solve your problems. If you can't find an answer here, check the website
of your Internet Telephony Service Provider (ITSP) or the Linksys website at www.linksys.com.
Common Problems and Solutions
1. I don’t hear a dial tone, and the PHONE LED is not lit.
Go through this checklist until your problem is solved:
• Make sure the telephone is plugged into the PHONE port.
• Disconnect and re-connect the RJ-11 telephone cable between the Voice Gateway and telephone.
• Make sure your telephone is set to its tone setting (not pulse).
• Make sure your network has an active Internet connection. Try to access the Internet. If you do not have
a connection, power off your network devices, including the Voice Gateway and cable/DSL modem. Wait
30 seconds, and power on the cable/DSL modem first. Then power on the Voice Gateway and other
network devices.
• Verify your account information and confirm that the phone line is registered with your ITSP.
2. I’m trying to access the Voice Gateway’s Web-based Utility, but I do not see the login screen.
Instead, I see a screen saying, “404 Forbidden.”
If you are using Windows Explorer, perform the following steps until you see the Web-based Utility’s login
screen (Netscape Navigator will require similar steps):
A. Click File. Make sure Work Offline is NOT checked.
B. Press CTRL + F5. This is a hard refresh, which will force Windows Explorer to load new webpages, not
cached ones.
VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 600030