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Appendix A: Troubleshooting
Common Problems and Solutions
Gigabit USB Adapter
5. In Network Neighborhood I can see myself but no other computers.
• Make sure that the cables are connected correctly. Make sure you are getting Link or Activity lights on
both the Gigabit USB Adapter and your hub if you are using one. Try changing to a new cable that you
know is working.
• Make sure that the other PC is turned on.
6. I’ve decided that I don’t want to share a drive or printer anymore, or I have decided to physically
remove a drive or printer from my network.
• You’re going to have to manually reconfigure your File and Printer Sharing settings. To do so, double-click
on your My Computer icon. Click on the Printers folder. A window of available printers will appear. Using
your right mouse button, click once on the printer that you want to disable on the network. Click on
Sharing, followed by the Sharing tab. Click on Not Shared. When you're done, click on the Apply button,
followed by OK.
• You can disable shared drives in the same way. In Windows Explorer, right-click on the drive you want to
stop sharing. Click on Sharing, followed by the Sharing tab. Click on Not Shared. When you're done,
click on the Apply button, followed by OK.
7. In Network Neighborhood, I can only see some of the computers.
• Choose Start, Find, Computer and type the name of the computer in the window that comes up and click
Find Now.
• Now make sure that you are using the same protocol(s) and workgroup name on all other computers. To
do this, click Start, Settings, Control Panel on two computers running different Windows operating
systems. Click on the Network icon, choose the Configuration tab, then click on the Identification tab for
Workgroup name. Compare the protocols on both computers and make sure that they are the same. If
any protocols are missing, refer to Windows Help.
• Ensure that File & Print sharing is enabled on every computer.
8. Network Neighborhood is empty.
• Verify that your Microsoft Client is installed. See the Windows 98 setup instructions in this guide for
directions.
• Verify that you have logged in correctly. Refresh the screen by pressing F5 several times.
9. On some notebook PCs, the Gigabit USB Adapter fails to configure correctly after the drivers have
been loaded.
After loading the software drivers, it may be necessary to do the following:
1. Log off and unplug the device from your PC’s USB port.
2. Turn off your PC.
3. Plug the device back in and reboot.
4. Log on after the PC reboots.