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Troubleshooting
If you are having difficulty with the unit, please read this section. If you still need help,
contact technical support at www.maxtor.com, 1-800-4MAXTOR or 1-800-462-9867.
Technical Support hours are 6 A.M. to 6 P.M. Mountain Time.
10.1 To Enable TCP/IP Protocols for Windows 95/98:
Consult your Microsoft documentation for the network protocol information that you
will need to configure your machine and enable it to communicate with MaxAttach.
You will need a Windows 95/98 CD-ROM. (This may already be installed on your
hard drive.) To get started, close all other programs and applications.
1. Go to Start/Setting/Control Panel. Click on the Network Icon. From the
Configuration tab choose Add.
2. Click on Protocol and then click Add. (The unit may build an information data-
base, and this may take a few minutes.)
3. Choose Microsoft under Manufacturers. Choose TCP/IP under Network
Protocols. (You may need to scroll down the list to find it; it should be the
last item.) Click OK.
4. Click OK on the Network Application Window.
5. If your computer asks for the CD-ROM, insert it and click OK.
6. Once completed, Windows will ask if it can reboot your computer. Make sure
you have closed all applications and programs. Then, choose Yes.
10.2 To Launch Your CD-ROM:
1. Go to Start/Run. Type in D:\setup
2. If D is not your CD-ROM drive, please type in the correct drive letter in place
of D. Click OK or press Enter. A screen will appear.
10.3 To Find Your Workgroup on Windows 95/98 System:
1. Go to Network Neighborhood and right click on it. A pop-up menu will appear.
Select properties at the bottom.
2. Another screen will appear. Select the Identification tab. Your current workgroup
will appear in the box labeled Workgroup. Click Cancel to exit this application.
10.4 If You Cannot Administer the MaxAttach Unit:
1. Make sure MaxAttach is connected to a power source and the power light is
on. If necessary, check the power connection on both ends. Plug in the unit
and power it on.
2. If the unit is powered on, check the Network light. It should be on. If not,
check your network cable connection. Use the cable that came with the unit.
Insert the cable into connection labeled LAN on the back of MaxAttach. Insert
the other end into 10/100 BASE-T Ethernet connection on your network.
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