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TROUBLESHOOTING
Symptom Possible Cause(s) Solution
All Interfaces
The aspect ratio of the bar
code is out of tolerance.
Check the character length
lock.
The bar code may have
been printed incorrectly.
Check if it is a check digit, character or border problem.
The scanner is not
configured correctly for this
type of bar code.
Check if check digits are set properly.
Scanner beeps at some
bar codes and NOT for
others of the same bar
code symbology.
The minimum symbol length
setting does not work with
the bar code.
Check if the correct minimum symbol length is set.
RS232 Only
The com port at the host is
not working or is not
configured properly.
The cable is not connected
to the proper com port.
The unit powers up OK
and scans OK but does
not communicate properly
to the host.
The com port is not
operating properly.
Check to make sure that the baud rate and parity of the
scanner and the communication port match and the program is
looking for RS232 data.
The host is receiving data
but the data does not look
correct.
The scanner and host may
not be configured for the
same interface.
Check that the scanner and the host are configured for the
same interface.
Characters are being
dropped.
The intercharacter delay
needs to be added to the
transmitted output.
Add some intercharacter delay to the transmitted output
by using the MetroSelect Configuration Guide
(
MLPN 00-02407x).
Aux Port Operation With Any Interface
The secondary scanner is
not functioning.
Refer to the user’s guide provided with the secondary scanner.
The secondary scanner cable
may not be connected to the
proper port on the StratosH.
Ensure that the secondary scanner is connected to the
StratosH’s com port marked “Aux” port.
* The StratosH must be configured to enable the auxiliary port.
The secondary scanner
powers up but data is not
relayed to the host.
The auxiliary com port may
not be operating properly.
The auxiliary input port’s data format must match the main
output format of the secondary scanner.
* Refer to the MS2xxx Stratos Series Configuration Addendum (MLPN 00-02034x) under Scanner Configuration Bar
Codes: Auxiliary Port, Quick Start for a Secondary Metrologic Scanner.