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TROUBLESHOOTING GUIDE
The following guide is for reference purposes only. Contact a Metrologic
representative at 1-800-ID-Metro or 1-800-436-3876 to preserve the limited
warranty terms.
Symptoms Possible Causes Solution
All Interfaces
No power is being
supplied to the unit.
Check the transformer, the outlet
and power strip. Make sure the
cable is plugged into the unit.
The unit has no
LEDs, beep or
laser.
No power is being
supplied to the unit
from host.
Some host systems cannot supply
enough current to power Voyager.
A power supply may be needed.
At power up the
unit beeps 2 times
and alternately
flashes the LEDs.
There is a ROM
failure.
A flash ROM upgrade is required.
At power up the
unit beeps 3 times.
There is a non-
volatile RAM failure.
At power up there
is a continuous
razz tone.
There is a RAM or
ROM failure.
At power up there
is a razz tone and
the green* LED
flashes.
There is a VLD
failure.
At power up there
is a razz tone and
both LEDs flash.
There is a scanning
mechanism failure.
Contact a Metrologic service
representative.
The unit scans,
communicates
and beeps twice.
The same symbol
timeout is set too
short.
Adjust the same symbol timeout
for a longer time.
The unit powers
up, but does not
beep.
The beeper may be
disabled or no tone
has been selected.
Enable beeper and select a tone.
The unit powers
up, but does not
scan and/or beep.
The unit is trying to
scan a particular
symbology that is
not enabled.
UPC/EAN, Code 39, interleaved 2
of 5, Code 93, Code 128 and
Codabar are enabled by default.
Verify that the type of bar code
being read has been selected.
*In some custom units the standard green LED has been replaced with a blue LED
and the red LED has been replaced with a white LED.