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Troubleshooting When Using the Facsimile Function
36
3
Check whether
there are any
network problems.
{13-10}
The alias telephone num-
ber you entered is al-
ready registered on the
gatekeeper by another
device.
• Check the alias telephone number is
correctly programmed using the
Web Image Monitor. See the Web
Image Monitor's Help.
• Consult the administrator.
Check whether
there are any
network problems.
{13-11}
Cannot access gatekeep-
er.
• Use your Web Image Monitor to
check the gatekeeper address is cor-
rectly programmed. See the Web
Image Monitor's Help.
• Consult the administrator.
Check whether
there are any
network problems.
{13-17}
Registering of user name
is rejected by SIP server.
• Use your Web Image Monitor to
check the gatekeeper address is cor-
rectly programmed. See the Web
Image Monitor's Help.
• Consult the administrator.
Check whether
there are any
network problems.
{13-18}
Cannot access SIP server. • Use your Web Image Monitor to
check the SIP server address is cor-
rectly programmed. See the Web
Image Monitor's Help.
• Consult the administrator.
Check whether
there are any
network problems.
{14-01}
Cannot find the DNS
server, SMTP Server or
folder for forwarding.
• Check that the DNS server IPv4 ad-
dress is correctly programmed us-
ing Web Image Monitor. See the
Web Image Monitor's Help.
• Check that the host name and IPv4
address of SMTP Server are correct-
ly programmed using Web Image
Monitor. See the Web Image Moni-
tor's Help.
• Check that the host name or IPv4
address of the SMTP server is cor-
rectly programmed using Web Im-
age Monitor. See the Web Image
Monitor's Help.
• Check that the SMTP server is cor-
rectly programmed using Web Im-
age Monitor. See the Web Image
Monitor's Help.
• Check that the folder for forwarding
is correctly specified.
• Check that the computer in which
the folder for forwarding is speci-
fied is correctly operated.
• Check that the LAN cable is correct-
ly connected to the machine.
• Consult the administrator.
Message Cause Solution