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Troubleshooting When Using the Scanner Function
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Scanner is in use
for other func-
tion. Please wait.
A function of the machine
other than the scanner
function is being used such
as the copier function.
Wait for a while and reconnect.
Insufficient mem-
ory. Close all
other applica-
tions, then re-
start scanning.
Memory is insufficient. • Close all the unnecessary applica-
tions running on the client computer.
• Uninstall the TWAIN driver, and
then reinstall it after restarting the
computer.
No User Code is
registered. Con-
sult your system
administrator.
Access is restricted with
user codes.
Contact the administrator of the ma-
chine.
Any of Login User
Name, Login Pass-
word or Driver
Encryption Key is
incorrect.
The entered login user
name, password, or driv-
er encryption key was in-
valid.
• Check the login user name, login
password, and driver encryption
key.
• Permission to use this function has
not been granted. Contact the ad-
ministrator.
Cannot register
the user because
the scanner's ad-
dress book is
full.
Failed to authenticate the
user at the authentication
server because the ad-
dress book is full.
Contact the administrator of the ma-
chine.
The user has been
already regis-
tered in the
scanner's address
book.
Failed to authenticate the
user at the authentication
server because same user
name has been already
registered in the address
book.
Contact the administrator of the ma-
chine.
Message Cause Solution