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3. TROUBLESHOOTING
The TROUBLESHOOTING CHART covers most of the difficulties you may encounter under normal working conditions.
OBTAINING SERVICE
If the UPS requires service;
1. Use the TROUBLESHOOTING CHART to eliminate obvious causes.
2. Verify that no circuit breakers are tripped. A tripped circuit breaker is the most common problem.
3. Call your dealer for assistance. If you cannot reach your dealer, or if he cannot resolve the problem. call or FAX MINUTEMAN
Technical Support at the following numbers: Voice phone (972) 446-7363, FAX line (972) 446-9011, e-mail:
support@minutemanups.com. Please have the following information available BEFORE calling technical support.
A. Your Name and address.
B. Where and when the unit was purchased.
C. All of the model information on the rear of your UPS.
D. Any information on the failure, including LEDs that may be illuminated.
E. A description of the protected equipment, including model numbers if possible.
4. A technician will ask you for the above information and, if possible, help solve your problem over the phone. In the event that
the unit requires factory service, the technician will issue you a Return Material Authorization Number (RMA #). If the UPS is
under warranty, the repairs will be done at no charge. If not, there will be a charge for repair.
5. Pack the UPS in its original packaging. If the original packaging is no longer available, ask the technical support technician
about obtaining a new set. It is important to pack the UPS properly in order to avoid damage in transit. Never use Styrofoam
beads for a packing material. Include a letter with your name, address, day time phone number, RMA number, a copy of your
original sales receipt, and a brief description of the trouble.
6. Mark the RMA # on the outside of all packages. The factory cannot accept any package without the RMA # marked on
the outside.
7. Return the UPS by insured, prepaid carrier to:
Para Systems Inc.
MINUTEMAN UPS
1455 LeMay Drive
Carrollton, Tx. 75007
ATTN: RMA#
Problem
“FAULT” LED lights, alarm
beeps continuously
Backup time is less than
the rating
Buzzer beeps twice per
second
Possible cause
UPS failure
Battery is not fully
charged,
dead battery,
charger failure
Overloaded
Problem
Call for service
Recharge battery for at
least 6 hours, retest the
backup time. If problem
remains, call for service
Remove the least critical
load
TROUBLESHOOTING CHART
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