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15 FFD 2.5" and 3.5" IDE Plus Flash Disk User Manual 48-SR-003-03-7L Rev 2.1
8 TROUBLESHOOTING
The problems that arise in most installations are summarized below:
• Cables:
o Homemade, short, flat ribbon cables with bad contacts or cheap cables
o Mixing round cables with flat cables
• Cable Length:
o Exceeds the limit specified in the standard
o Cables are too long to support the transfer rate
• Device Address Conflict:
o Adding a new device with an IDE setting identical to an existing device on the bus
o Connection
o Connecting a cable in reverse polarity
9 HOW TO GET HELP
If you need technical assistance with the installation and/or configuration of your IDE Plus,
contact one of the sources listed on the contact page. Before you call, please be sure to have the
following information available for the customer support representative:
• Product and serial number of your IDE Plus.
• Description of computer hardware (manufacturer, model, attached devices, etc.).
• Description of your IDE host adapter and associated drivers.
• Description of your software (operating system, version, application software, etc.).
• A complete description of the problem.
• The exact wording of any error messages.
Before contacting M-Systems directly, first contact your dealer. If your dealer cannot provide the
help you need, you can obtain technical support directly from M-Systems at one of the numbers
listed on the contact page.