Multitech 410 Fax Machine User Manual

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Chapter4–ConfiguringYourMultiVOIP

82 MultiVOIP®Voice/FaxoverIPGateways

TroubleshootingSoftwareIssues

Inthelowerleftcornerofthewindow,theconnectionstatusoftheMultiVOIPappear.Themessagesinthe

lowerleftcornerchangeasdetectionoccurs.Themessage“MultiVOIPFound”confirmsthattheMultiVOIPisin

contactwiththeMultiVOIPconfigurationprogram.Ifthemessagedisplayedis“MultiVOIPNotFound!”please



trytheresolutionsthatfollow.

FixingaCOMPortProblem

IftheMultiVOIPmainwindowappearsbutisgrayedoutandseemsinaccessible,theCOMportthatwas

specifiedforitscommunicationwiththePCisunavailableandmustbechanged.Anerrormessageappears.



TochangetheCOMportsetting:

1. FromtheCOMPortSetupdialogbox,performoneofthefollowing:

● GototheConnectionpull‐downmenu.SelectandchoosingSettings.

● Usetheleftsidecontrolpanel.IntheSelectPortfield,selectaCOMportthatisavailableonthePC.If

noCOMportsarecurrentlyavailable,re‐allocateCOMportresourcesinthecomputer’sMSWindows

operatingsystemtomakeoneavailable.

FixingCablingProblems

IfthecomputercannotlocatetheMultiVOIPdevice,threeerrormessagesappear.



ThesemessagesindicatethatMultiVOIPisdisconnectedfromthenetwork.ForinstructionsonMultiVOIPcable

connections,seeChapter3.

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Multitech 410 Fax Machine User Manual