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5 - Service
Service
If your tech support specialist decides that service is
required, you may send your modem to our factory
(freight prepaid). Return shipping charges will be
paid by Multi-Tech Systems (with North America).
Include the following with your modem:
• A description of the problem.
• Return billing and return shipping addresses.
• Contact name and phone number.
• Check or purchase order number for payment if
the modem is out of warranty. (The standard
repair charge for this modem is $95. This price
is valid at the time of this publication, but could
change in the future. Check with your technical
support specialist.)
• If possible, note the name of the technical
support specialist with whom you spoke.
If you need to inquire about the status of the
returned product, be prepared to provide the
serial
number
of the product sent (see “Recording Modem
Information”).
Send modems to the following address:
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, MN 55112
Attn.: Service or Repairs