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Multi-Tech Systems, Inc. MT9234ZPX User Guide 3
Contents
CHAPTER 1 – DESCRIPTION AND SPECIFICATIONS ............................................................................................. 4
PRODUCT DESCRIPTION .................................................................................................................................................. 4
Features .................................................................................................................................................................... 4
Package Contents ..................................................................................................................................................... 4
AT COMMAND INFO ......................................................................................................................................................... 4
TECHNICAL SPECIFICATIONS ............................................................................................................................................ 5
CHAPTER 2 – INSTALLATION ................................................................................................................................... 6
GENERAL SAFETY ........................................................................................................................................................... 6
WINDOWS INSTALLER ...................................................................................................................................................... 6
PHYSICALLY INSTALLING YOUR MULTIMODEM ................................................................................................................... 8
MAKE THE EXTERNAL CONNECTIONS ............................................................................................................................... 9
Line Connection ........................................................................................................................................................ 9
Phone Connection (Optional) .................................................................................................................................... 9
Microphone/Headphone Connection (Optional) ........................................................................................................ 9
MANUALLY INSTALLING DRIVERS .................................................................................................................................... 10
DRIVER INSTALLATION FOR WINDOWS 7 ......................................................................................................................... 11
DRIVER INSTALLATION FOR VISTA AND WINDOWS 2008 OPERATING SYSTEMS ................................................................. 21
Preliminaries ............................................................................................................................................................ 21
Driver Installation of your PCI Serial Port ................................................................................................................ 21
Installation of the Communications Port .................................................................................................................. 24
Installation of the Modem ........................................................................................................................................ 26
DRIVER INSTALLATION FOR WINDOWS XP AND 2003 OPERATING SYSTEMS ..................................................................... 29
Preliminaries ............................................................................................................................................................ 29
Installation of the Serial Port ................................................................................................................................... 29
Installation of the Communications Port .................................................................................................................. 33
Installation of the Modem ........................................................................................................................................ 37
CONFIGURE THE MODEM FOR YOUR COUNTRY ............................................................................................................... 42
Using the Global Wizard to Configure Your Modem ............................................................................................... 42
Using AT Commands to Configure Your Modem .................................................................................................... 42
CHAPTER 3 – REMOTE CONFIGURATION ............................................................................................................. 43
BASIC PROCEDURE ....................................................................................................................................................... 43
Setup ....................................................................................................................................................................... 43
To Change the Setup Password ............................................................................................................................. 43
To Change the Remote Escape Character ............................................................................................................. 43
CHAPTER 4 – TROUBLESHOOTING ....................................................................................................................... 44
The Modem Does Not Respond to Commands ...................................................................................................... 44
The Modem Cannot Connect When Dialing ............................................................................................................ 45
The Modem Disconnects While Online ................................................................................................................... 46
The Modem Cannot Connect When Answering ...................................................................................................... 46
File Transfer Is Slower Than It Should Be .............................................................................................................. 46
Data Is Being Lost ................................................................................................................................................... 47
There Are Garbage Characters on the Monitor ...................................................................................................... 47
The Modem Doesn’t Work with Caller ID ................................................................................................................ 47
Fax and Data Software Can’t Run at the Same Time ............................................................................................. 47
The Voice Functions Don’t Work ............................................................................................................................. 47
Voice Mail Test ........................................................................................................................................................ 47
Loopback Test ......................................................................................................................................................... 48
Speakerphone Test (with voice option) ................................................................................................................... 48
APPENDIX A – ENVIRONMENTAL INFORMATION ................................................................................................ 49
APPENDIX B – REGULATORY COMPLIANCE ....................................................................................................... 52
APPENDIX C – UPGRADING YOUR MODEM .......................................................................................................... 56
APPENDIX D – INSTALLING IN LINUX .................................................................................................................... 58
INDEX ......................................................................................................................................................................... 61