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Troubleshooting 1-1
v1.1, November 2006
Chapter 1
Troubleshooting
This chapter gives information about troubleshooting your HDX101 Powerline HD Ethernet
Adapter. After each problem description, instructions are provided to help you diagnose and solve
the problem.
NETGEAR Product Registration, Support, and Documentation
Register your product at http://www.netgear.com/register. Registration is required before you can
use our telephone support service.
Product updates and Web support are always available by going to:
http://kbserver.netgear.com.
When the Powerline HD Ethernet adapter is connected to the Internet, click the Knowledge Base
or the Documentation link under the Web Support menu to view support information or the
documentation for the Powerline HD Ethernet adapter.
Basic Functioning
After you turn on power to the HDX101 devices, the following sequence of events should occur:
1. When power is first applied, verify that the Power light is on.
2. After approximately 10 seconds, verify that:
a. The power light is solid green.
b. The blue Powerline Link LED is lit.
c. The Ethernet port on the HDX101 lights or blinks.
If any of these conditions does not occur, refer to the appropriate following section.