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HDX101 Powerline HD Ethernet Adapter User Guide
1-2 Troubleshooting
v1.1, November 2006
Power Light Not On
Make sure that, if power to the AC power outlet is controlled by a wall switch, the wall switch is in
the on position.
Verify that the wall socket is live by disconnecting the HDX101 Powerline HD Ethernet Adapter
and plugging in some other electrical product, such as a lamp or a hair dryer.
If the error persists and you have confirmed the power outlet you are using is live, you have a
hardware problem and should contact technical support.
Powerline Link Light Not On
If the power light is on but the Powerline Link light is not, check the following:
• Make sure that power is being provided to more than one Powerline device. Another
Powerline device must be installed for successful communication across the Powerline.
• Verify that the network ID is the same on all devices in the Powerline network.
Ethernet Light is Off
• Make sure that the Ethernet cable is plugged in properly at both ends.
• Be sure you are using the correct cable on the router that the first HDX101 is connected to.
When connecting the router’s Internet port to a cable or DSL modem, use the cable that was
supplied with the cable or DSL modem. This cable could be a standard straight-through
Ethernet cable or an Ethernet crossover cable.
• On attached Ethernet device or network adapter card, check that the Link light is on.
Problems after Changing Network ID
If your Powerline devices stopped communicating after using the NETGEAR HDX101
Configuration Utility to change the newtork ID, proceed as follows:
1. Open the NETGEAR HDX101 Configuration Utility and select the Security tab.
2. Click the Use Default button and then the Set All Devices button.
3. Select the Main tab, and check that the utility detects all the HDX101 devices in your
Powerline network.